TSM2111 Introduction to Hospitality
You will be required to produce an individual report which contains the following information: 1. Discuss how COVID-19 has impacted the hospitality industry and if employee talent is a problem in Rooms Division. 2. Discuss the underlying motivations behind employees wanting to work in front office and housekeeping in the current COVID-19 environment. 3. Discuss the challenges of working in front office and housekeeping in the current COVID-19 environment. 4. Discuss best practices adopted by hotels to attract and retain Rooms Division staff in the current COVID-19 environment. 5. Provide practical recommendations on how hotels can attract and retain Rooms Division staff. The cover page, executive summary and appendices. Referencing should be in the APA Style (see Resources below for Tip Sheet). The report must be suitably referenced with a minimum of 8 academic references and may include photographs, maps, tables, diagrams, illustrations. Academic scholarly research or literature in this context includes published reference materials such as peer reviewed journal articles, textbooks and e-books, and/or reports.
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