NRS451V Singapore Airlines Case Study

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NRS451V Singapore Airlines Case Study

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NRS451V Singapore Airlines Case Study

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Course Code: NRS451V
University: Grand Canyon University

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Country: United States

Question:

The strategy widely utilized by Singapore Airlines to ensure differentiation in an increasingly competitive market was its attention to in-flight service. “Good flight service [was] important in its own right and is a reflection of attention to detail throughout the airline” (Wyckoff, 1989). This statement perpetuated the belief that excellence in service was directly tied to the careful selection and individual performance of in-flight crews charged with the responsibility of fulfilling the needs of individual passengers and exuding the levels of service demanded by the organization.
Impact of accreditation on the quality of healthcare services: A systematic review of the literature.
Australian Safety and Quality Framework for Health Care: Putting the Framework into Action:
What is the evidence that the benefits justify the costs?
What is value in health care? The New England Journal of Medicine.
What is the evidence that the benefits justify the costs?
The effect of certification and accreditation on quality management in 4 clinical services in 73 European hospitals.
Quality in health care and globalization of health services:

Answer:

Case study
This paper inspects a health care association and expects to survey the availability of the chose association in tending to the health care needs of subjects in the following decade. It likewise means to incorporate a strategic plan that delivers issues relating to arrange development, nurture staffing, asset the board, and patient fulfillment. The health association being decided for this paper is Banner Healthcare. The association is a non-benefit health arranges situated in United States. Standard Healthcare works around 23 clinics and medicinal offices (Tabrizi, Gharibi & Wilson, 2011). Because of different administrations offered by health organize, individuals crosswise over America take administrations from Banner Healthy. The wide-acknowledgment of Banner Healthcare crosswise over America has made it a powerful health display for other health frameworks likewise. Components, for example, organize development, nurture staffing, asset the board, and patient fulfillment are vital for the accomplishment of health care crosswise over world (Turner, 2011).
Banner Healthcare
To break down the status of the Banner Healthcare, it is essential to inspect different points of view (Substance Abuse and Mental Health Services Administration 2016). A portion of the pivotal components of Banner Healthcare incorporate assorted variety of the administrations offered by it and its essence crosswise over different states in America (Shishkin, 2017). Since Banner Healthcare is available in various states, so it is an unmistakable sign of the achievement of the health system to address the issues of the residents. The health care needs of the general population continue changing in 21st century. A few people may require basic care because of unending diseases. Henceforth, such patients require crisis administrations. Nevertheless, a few people are not genuine and can in this manner; outpatient administrations can be suited for them. Second thing to look at the status of the Banner Healthcare is the accessibility of assets for whom and what is to come. In coming occasions, healthcare system will require many assets to address the issues of the general population. Standard Healthcare has the ability to address the issues of patients in future by viable asset activation. The accessibility of assets will empower the system to coordinate various changes in the Banner Healthcare viably. As far as HR, Banner Healthcare is viewed as second biggest manager of young fellows and women after Singapore in America. In future, the health care framework requires exceptionally productive workforce to take into account the necessities of patients and give them fitting medicinal help (Porter, 2010). This is plainly conceivable with the sublime HR controlled by Banner Healthcare. Subsequently, the above talk demonstrates that Banner Healthcare will be viably ready to adapt to the developing needs of the patients in future.
Strategic Plan
The strategic plan expects to incorporate system development, nurture staffing, asset the board, and patient fulfillment for the Banner Healthcare.  System Growth: As of now, Banner Healthcare is accessible just in seven states.  To have a health care cadre that could provide all services from primary to tertiary, you need a well-functioning infrastructure of strategic leadership. To assess the situation in the field of human resources for health, policy development, planning and monitoring, there is a need for a dialogue between stakeholders who represent governmental and non-governmental partners who contribute to the creation of a sustainable and flexible staff structure (Shaw, et al., 2014).
Thus, there is colossal prerequisite of the health care framework to extend in different conditions of America moreover. Since America has 50, states so it is urgent for the Banner Healthcare to grow in these states additionally with the goal that it can oblige the health care needs of the general population. At first, the association must focus on extending its system in half of the states. This can be accomplished by banding together with other health care elements. Likewise, government and non-administrative substances can back Banner Healthcare to meet the assets prerequisites required for system development (Management, 2009).
Nurse Staffing
 It goes about as an essential part for the strategic development of the association. Directly, Banner Healthcare is viewed as second biggest business of young fellows and women after Singapore in America. In future, the health care framework requires very effective workforce to take into account the necessities of patients and give them proper medicinal help. Nursing is an essential prerequisite for each healthcare framework. For this, Banner Healthcare should prepare attendants that can enable them to accomplish abnormal state of proficiency in their work (Engla, 2013). The association can likewise cooperate with other instructive organizations to teach their medical caretakers. Pennant Healthcare can enroll medical caretakers from those establishments just in future. It will enable adapt to up to the medical caretaker staffing requirements of Banner Healthcare (Brubakk, et al., 2015).
Patient satisfaction
For any healthcare framework, quiet is the essential concern. It is for sure urgent for a patient to be fulfilled of the therapeutic administrations being offered by the healthcare association. three main models of quality management are currently used to study the quality of medical care: professional, bureaucratic and industrial. At the same time, of the three main models of quality management of medical care, only one, industrial, measures patient satisfaction. Patient satisfaction is an important component of the quality of care and, therefore, the lack of a satisfaction survey does not allow for a full assessment of the quality of care provided.
Resource management
Resources are vital for the strategic development of any health care association. Additionally, with progression in innovation, the need of assets likewise increments. The administration of monetary and HR can just make Banner Healthcare effective. Relief of operational expense is additionally one of the critical variables for expanding the proficiency of Banner Healthcare.  A proficient strategic plan will address every one of the issues relating to arrange development, nurture staffing, asset the executives, and patient fulfillment of Banner Healthcare.
More and more attention is paid to the study of how to achieve a socially optimal allocation of resources, i.e. economic analysis of the distribution of funds between alternative health care activities. Analysis of the efficiency of resource allocation aims to find an opportunity to distribute limited resources among various programs with their maximum impact. In the health sector, the efficiency of resource allocation suggests that you need to calculate what and how much money you need to invest in order to achieve certain indicators of improving the health status of the population at the lowest cost.
For the health care system, this means that it is necessary to redistribute funds from more expensive types of care (inpatient and other specialized care) to basic types of medical services, such as prevention, including immunization, control over the spread of diseases, and educational work among the population (Australian Commission on Safety and Quality in Health Care 2016).
The efficiency of the distribution of funds can be considered in at least three aspects. The first aspect is the distribution of funds between health care and other sectors of the economy. The second aspect is the distribution of funds between different sectors of the health system (for example, between emergency treatment and prevention). Finally, the third aspect is the distribution of money between individual clinical services (for example, which drugs are compensable and to what extent) (Alkhenizan & Shaw, 2011). It is difficult to measure the efficiency of the distribution of funds due to the limited amount of data and the unresolved methodological problems. An analysis of expenditures by sector can provide some insight into the efficiency of allocation of funds.  In nutshell, this paper has assessed the status of Banner Healthcare to meet the healthcare needs of the subjects in future. According to investigation, the Banner Healthcare is uncommonly situated and is fit to address the issues of patients crosswise over various states in America. The broad structure of Banner Healthcare, assorted variety of the assets accessible with Banner Healthcare, proficient fitness gives an unmistakable sign that the association is competent to develop strategically in future.
References
Alkhenizan, A., & Shaw, C. (2011). Impact of accreditation on the quality of healthcare services: A systematic review of the literature. Annals of Saudi Medicine. https://doi.org/10.4103/0256-4947.83204
Australian Commission on Safety and Quality in Health Care. (2016). Australian Safety and Quality Framework for Health Care: Putting the Framework into Action: Getting started. National Standards and Accreditation.
Brubakk, K., Vist, G. E., Bukholm, G., Barach, P., & Tjomsland, O. (2015). A systematic review of hospital accreditation: The challenges of measuring complex intervention effects. BMC Health Services Research. https://doi.org/10.1186/s12913-015-0933-x
Engla, N. E. W. (2013). New engla nd journal. Perspective. https://doi.org/10.1056/NEJMp1002530
Management, H. (2009). Accreditation & Standards. Quality. https://doi.org/10.1002/ana.22635
Mumford, V., Forde, K., Greenfield, D., Hinchcliff, R., & Braithwaite, J. (2013). Health services accreditation: What is the evidence that the benefits justify the costs? International Journal for Quality in Health Care. https://doi.org/10.1093/intqhc/mzt059
Porter, M. E. (2010). What is value in health care? The New England Journal of Medicine. https://doi.org/10.1056/NEJMp1011024
Shaw, C. D., Groene, O., Botje, D., Sunol, R., Kutryba, B., Klazinga, N., … Thompson, A. (2014). The effect of certification and accreditation on quality management in 4 clinical services in 73 European hospitals. International Journal for Quality in Health Care. https://doi.org/10.1093/intqhc/mzu023
Shishkin, S. (2017). Health care. In Russia: Strategy, Policy and Administration. https://doi.org/10.1057/978-1-137-56671-3_21
Substance Abuse and Mental Health Services Administration. (2016). Facing Addiction in America. Facing Addiction in America: The Surgeon General’s Report on Alcohol, Drugs, and Health. https://doi.org/https://www.ncbi.nlm.nih.gov/books/NBK424857/pdf/Bookshelf_NBK424857.pd
Tabrizi, J. S., Gharibi, F., & Wilson, A. J. (2011). Advantages and Disadvantages of Health Care Accreditation Mod-els. Health Promotion Perspectives. https://doi.org/10.5681/hpp.2011.001
Turner, L. G. (2011). Quality in health care and globalization of health services: Accreditation and regulatory oversight of medical tourism companies. International Journal for Quality in Health Care. https://doi.org/10.1093/intqhc/mzq078

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