MNGT6275 Managing People And Organisations

MNGT6275 Managing People And Organisations

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MNGT6275 Managing People And Organisations

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MNGT6275 Managing People And Organisations

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Course Code: MNGT6275
University: University Of New South Wales

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Country: Australia

Question: 
Managing organizational risk communication planDescribe an organization and the Information System that supports it. Create an organizational document that describes the crisis communication plan. It should include the job titles of those required to be on the crisis communication team. Detail the role and responsibility of the team and each of its members. Include statements addressing media communications, disaster recovery communications and the types of fact sheets that should be available to the media in the event of an incident.
Answer: 

Managing organization risk communication plan
Introduction:
Many organizations have developed a focus on risk planning and management since they are aware of the embarrassment involved with failure. The risk is a factor that rises discussion in any organization and communication aimed at finding a solution to the problem posed. The main aim of risk communication is to develop an understanding among the organization stakeholders and the general public of the challenge facing an organization (Health & Hair, 2010). Through this approach, communication helps to justify the decision made to solve the challenge. It also helps develop satisfaction among the various stakeholders since their interests are considered in solving the crisis. The paper reviews the organizational crisis communication plan and outlines the crisis communication team. The paper also develops a study on statements that address media communications, disaster recovery communication and factsheets to be considered in the process.
Description of an organization and the information system that supports it
Google company is a multinational company that develops technology and information systems. The company has been named among the most successful companies in the world. The company’s success is owed to the hard work and proper organization of the company. Furthermore, the company has a well-defined flow system that enhances good communication among the various business stakeholders. The information systems in the company include; operational systems, transaction processing systems, and process control systems (Gupta, 2010). The operational system helps an organization to distribute information within and outside the organization which is necessary for its development. Transaction systems help in recording data from business transactions while process control systems help in identifying a problem within the organization. The awareness helps in developing a quick action for the emerging problem. The three information systems ensure an effective flow of information within the organization, creating a good communication network. As a result, the company is able to run smoothly since everyone is aware of the responsibilities awarded to him or her.
Organization document that describes the crisis communication plan
Crisis communication team
In business organizations, there is a need for the creation of a crisis communication team that will help in solving issues related to the business. The team also helps in maintaining the business reputation. Among the key members of a crisis communication team include; the CEO of the organization, director of communication and public relations, the assistant CEO of the organization and the company lawyer (Gaab, 2015). These members have the required knowledge to handle a crisis. The ability is owed to the fact that they are aware of the challenges affecting the business since they hold the leadership positions of the business organization.
Roles and responsibility of the team and those of individual team members
The crisis communication has varied roles to play in managing risks facing an organization. Among the key responsibilities of the Google company crisis communication team include; the team should detect a challenge at the beginning. In an organization, risk develops from scratch into a major challenge. However, the risk emergence has signs mostly owed to failure in some business activities in the organization. The team should be very keen to spot such challenges to developing strategies that will help avoid its development. In case a damage results, the team should minimize the damage as much as possible to help keep the business reputation less damaged (Crandall, Parnell, & Spillan, 2012 ). In addition, the company should develop strategies that will aid in the recovery process and in the upgrade of services offered by the organization. lastly, the team should put strategies that will avoid the occurrence of a similar situation in the future. The Google company CEO has the role of addressing the matter to the public and the various stakeholders while the assistant CEO should hold the leadership position since the risk may occur while the CEO is occupied with many responsibilities. The director of information and communication of the company acts as the mediators and spokesperson in the process while the organization lawyer offers guidance on legal affairs during the process.
Statements addressing media communications, disaster recovery communications and types of fact sheets required in the event
Using Google company business communication as our reference, it is critical to note that there is a need to consider the statement being communicated and determine its relevance to the organization. There are specific statements that should be included such as; the business should entail a statement to explain its failure. Also, a statement that assures improvement in the highlighted areas and the statement that entails the strategies put in place to avoid such a situation in the future. Recovery communication should entail the business recovery process i.e. business strategies and strategy implementation. In addition, the statements should be brief and direct to the point (Coombs & Holladay, 2012). A recovery model includes insight on files including analysis of business functions and processes. The files help in identifying the critical business function and developing a recovery framework file that is administered to the stakeholders (National disaster recovery framework, 2018).
Conclusion:
As it has been noted from the discussion above, business risk management is a vital field that should be given adequate consideration. Just like Google company, businesses should develop a crisis communication team that will help in solving inherent problems and challenges. Google company crisis communication team assists in developing strategies meant to curb foreseen problems within the organization. Google company as an organization should also develop effective information systems that will help in monitoring the business development. The information system also helps in managing business resources through recording and information storage.
References:
Coombs, W. T., & Holladay, S. J. (2012). The handbook of crisis communication. Chichester, U.K: Wiley-Blackwell.
Crandall, W., Parnell, J. A. & Spillan, J. E. (2012). Crisis management: Leading in the new strategy landscape. Thousand Oaks, Calif: SAGE.
Gaabs, K. (2015). Who should you include on your crisis communication team? Retrieved on 24th October, 2018 from https://www.cision.com/us/2015/06/
Gupta, H. (2011). Management information system: (an insight). New Delhi: International Book House
Health, l. & Hair, O. (2010). Handbook of risk and crisis communication. New York: Routledge
National disaster recovery framework. (2018). Retrieved on 24th October, 2018 from https://www.fema.gov/

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