MITS5001 IT Project Management

MITS5001 IT Project Management

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MITS5001 IT Project Management

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MITS5001 IT Project Management

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Course Code: MITS5001
University: Victorian Institute Of Technology is not sponsored or endorsed by this college or university

Country: Australia


This assessment item requires you to work individually.
i.As the project manager in charge of delivering such as an important world sporting event:

Identify and elaborate the following terms with regards to the event.
Voice of the Customer (VOC)
Critical to Customer Requirements (CCR)
Critical to Quality parameters (CTQ)

ii.In what ways would you have implemented lean project management for this event?
iii. Identify and elaborate processes from pmbok, prince2, organisational project management agile practices and lean six sigma (dmaic methodology) that could support your lean project implementation.


In this project a detailed research is to be conducted in the, methods and procedures of lean project management regarding the events of the Fifa world cup 2018. In this context it is to be added that the lean project is to be committed with the inclusions of several terms and methods that are to be interlinked and described within the project to be complete. The study is divided in several parts and heads that include all the subdivisions and study terms that are to be elaborated for the accomplishment of the study. The study includes various methods and terms that needs to be identified in respect of the Fifa world cup information and ink the procedures and terms processes in order to accomplish the lean project during the period.
Identification and elaboration of terms
Voice of customers
 Voice of customers is the expectations, preferences and comments over certain product or service. Every customer has his or her own voice it means that very customer can have different preferences, expectations and comments over different as producers and services. Under a project management operations voice of customer holds a very important place as its define stone project management porach over certain projects. Fifa World Cup 2018 is a large event and there are huge expectations from fans to enjoy t5his festival of foot. Everyone know the this Brand Fifa will deliver quality events for their fans which are there customers. Hence the voice of customer regarding Fifa is that the event of football world cup will be of high quality, visiting and service at the stadium will be of high quality, the security will be proper at such event, live broadcasting will be done properly (Kerzner & Kerzner, 2017). This sets up the approach of project management which it has to maintain high quality of service and render high quality or operation for the maintaining the brand and reputation create by previous Fifa World Cup events.  Hence it can be said that voice of customer plays an vital role under a project management approach (Turner, 2014).
Critical to customer requirements.
Meeting customer requirements are the top priority that a project management operation should have. Critical to customer requirements is a  aspect under which customer are known to be the last authority which determine the quality of the products and service which leads them to buy or not to buy the product (Larson & Gray, 2015). Critical to customer requirements analyse the customer requirements create a product value. There are major parameter based on which the requirement of the customer are made to create service and product value.
The above image shows the 4 basic and major parameter based on which the customer requirements are made. Cost is as always a determining factors low or formidable cost will invite more peoples to the buy and watch Fifa World cup. Quality is another basic elements which means the quality of service available at Fifa Events, the quality of broadcast is also important to attract customers and making the event bigger. Features and availability of service is also a factors which determine the customer requirement. Every customer ants that there are variety if service render and the availability of such service should be high in venet ike Fifa world cup (Project Management Institute, 2018). Overall it can be said that customer requirements from big events and projects like Fifa World cup are high hence the services should be high which the project management team should be concerned of.
Critical to quality parameters
Parameters are basic pillars based on which the quality of product and services are measured and the efficiency of project management system for an event is decided. Quality for events like Fifa world cup is utmost important otherwise it will downgrade its goodwill and reputation in the market (Fleming & Koppelman, 2016). The amount of capital employed from franchises, companies and federations are done to maintain the quality of the football event and to maintain the reputation that the event has build from its precedents. Customer expectations from big events like Fifa World cup are also very high which sets the amount of dedication and effort needed by the project management team to  maintain the brands goodwill and making the world cup event bigger than ever. For this purpose there is a need of increasing the quality of service rendered at these football events which is why Critical to quality parameter is important under a project management operations. This term helps defining the existing quality parameters which the brand has created through its previous events among the fans and customer. Based on this the project management team approached the project and tried to extend the same to new heights by bettering  the quality of their service and product (Harrison & Lock, 2017). Through critically assessing the current quality of the product the company determine the amount of the betterment needed to make the event successful based on this assessment the project management team builds a proper strategy to maintain the old quality and father extending it so that the brand’s value, reputation and goodwill are maintained in there fans and customers. Hence it can be said that for betterment of the quality of service rendered by the vent the use of critical to quality parameter is very important (Walker, 2015).
Methods to implement lean project
There are 8 steps which are to be followed in order to implement a lean six sigma project and they are as follows:
Step 1 Creation of burning platform: This mean the project management team has to create platform which motivates them to work successfully and make the event better.
Step 2 Putting resources in place: In this step the resources required for delivering the project is to be gained by the the project management team to work simultaneously.
Step 3 Determining the methods: It is important that the project management team decides the  process through which it will achieve its set objectives to create a better event (Heagney, 2016).
Step 4 Prioritizing activities: it is important that the project management team prioritizes some activities which are important based on which they can be able to focus on important aspect more efficiently.
Step 5: Ownership: Defining a committee and president of such project management team is important to ensure that in case of success and failure there is body to praise and blame to.
Step 6 Measuring: The assessment of various activities within the event and measuring them to the expected results will help the team to better there service.
Step 7 Governing the program: governing the program is very important to properly operate the event and maintain the quality of service which is rendered by the event to their fans and customers.
Step 8 Recognizing contribution: It can be said that performance appraisals and recognition of contribution made are very important so as to motivate the project management team to better their performance at project to increase the quality of the project (Nicholas & Steyn, 2017).
Identify and elaborate processes
In order to gain the accurate knowledge regarding the implications of the processes for the accomplishment of the it is important to obtain the knowledge regarding the lean project management over the years. The description and implications of the lean project management are as follows.
Lean project management is considered as the project which applies all of the five principles to a project management. The term “lean” refers to a systematic method which is applied for the elimination of waste within a manufacturing system. Lean also tends to takes into account waste created through overburden and waste that are created through unevenness in works loads.
Project management body of knowledge is also abbreviated as PMBOK. By connecting the process of  practices done at its paste there is presentation of expected standard guidelines making sure that the industry managing the project work get to the original requirement in proper period of time.
With the consideration of the exact requirement It is seen that information that are gathered with the search of constant knowledge must be spreaded among the required management. These methods are to be focused on the implications and benefits of the accomplished project in order to make the project management procedures smoother and efficient (Crema & Verbano, 2016).
Thus the lean project management regarding the fifa world cup 2018 can be accomplished by covering several points with the help of the management guides. 
Project in controlled environment is also known as prince2. To increase effectiveness in the process of project management work organisational Walkers and management preferred this format of testing period to ensure extensive success rate.
In this context it can be added that the method is extensively utilized by the UK governments and prince2 or the acronym for projects in controlled environments is recognised widely internationally and in UK in the private sector work process. The  prince2 or the acronym for projects in controlled environments is observed to be in the public domain and often offers non- proprietorial best practice guidance regarding project management (Kliem, 2015).
There are several key features hate to be identified and focused in order to make the method effective.

The method implies he focus on the business justifications
Prince2 or the acronym for projects in controlled environments defines the organisational structure for he [project management team
Prince2 or the acronym for projects in controlled environments must include product based planning approach
The project emphasis on dividing the project into several manageable and controllable team
Prince2 or the acronym for projects in controlled environments denotes that flexibility can be applied at a level appropriate to the project (Drotz & Poksinska 2014)

Organisational Project Management
Organisational project management or the OPM is generally denotes the execution of an organisation’s several strategies through projects by combining different systems of portfolio management, program management and project management. The method and its procedures are approved by a team of professional from 35 countries and was published project Management Institute’s Organisational project management maturity model in 2003. In this context it can embedded that the Organisational project management is capitalized in order to indicate that it does not denote the project management generically and the method pertains to the framework in order to execute the strategies of the organisation through project by combining several portfolios (Kliem, 2015). 
Management with proper discipline and system over providing of different project within specific period of time is also considered to be management of project in organisational context or Organisational project management. It is seen that the capability of the members in organisation and the requirement of the project work must be kept in a single line to ensure meeting of strategic goals and preparing a program for achieving desired success. Presenting every folio for management through the Project Management courses and project management strategy bring in the chances of understanding the best idea for implementation in the project work (Thomas et al. 2015).  
Agile Practices
Agile project management reduces several organisational complexities by breaking down the organisational information of many months and long cycle of the firm’s requirements regarding the complete project, building the whole product and then running several testing in order to find hundreds of products flaws. However instead of small and usable segments of the company software products are specified and developed along with testing in manageable cycles such as two or four (Zhou, 2016).
In his context it can be added that the methods of the project can be used in several projects such in a traditional waterfall management project the project managers are observed to be burdened with the balancing of the project scopes over the periods and cost along with aspects of equity and quality in order to ensure personnel reporting and to ascertain the risks and adaptations of the projects requirements changes over the period (Harrison et al. 2016).
The content should also include the division of the project management process that are offered to he project managers through the method.

In this project managements process the project owner handles several setting project goals along with handling the various trade off of the schedule versus scope. The project also provides adapting changing project requirements that are needed and setting priorities regarding product features (Anholon & Sano, 2016).
The project owner is often observes to be leading the team members to prioritize their tasks and eliminates several impediments regarding handling their tasks (Basu, 2017).

Lean Six Sigma
Lean six sigma is considered as a methodology which relies on a collaborative team effort in order to improve the overall performance of the organisational projects and by implying systematic removal of the waste and also by reducing variation (Tay, 2016). The method combines the lean manufacturing or he lean enterprise and six Sigma in order to eliminate all the wastes which are totally counted in 8 segments. Example 

Extra processing
Non utilized talents

According to the above discussion it is observed that the processes and method hay are used in the lean management project accomplishments are quite efficient in obtaining the project goals regarding the fifa 2018 world cup management project. In this context it is to be added that the discussions and methods have led to the findings and identifies several points of the fifa 2018 world cup and these are discussed as follows. 
Finish on time
It is observed that the almost for all projects it is important to finish the projects n time. In order to gain accurate results and smoother accomplishment rate t is important for a managers and team members to accomplish all the projects tasks within the allocated time. In regards with the fifa world cup 2018 finishing time refers to complete the [projects and accomplish tasks and activities within scheduled time. This should be the most critical goal for the organisation as it achieves the targets and stability of the organisation within required time.  As the world cup is scheduled in fixed and the matches (Maskell, Baggaley, & Grasso, 2016).
Maintain happy team members
Marinating the understandings and coordination along with satisfaction within the teams is very important for the organization to finish its management projects over the years. In his context it is to be added that he projects are accomplished by the team members over the time in several steps. The team members divide and allocate eh task requirements in several parts and finishes with their skill and knowledge over the period. Thus it is important for the organisation to maintain happy relations between the team members and team leaders. Just like fifa world cup 2018 teams the organisations must also follow coordinated team operations and activities (Maalouf & Gammelgaard, 2016).
Delivering value to the customers
It’s very evident that an organisation can finis all heart projects and activities within the given budget and time however he firm also comes with aging several unsatisfied customers over the periods. Thus it is important to maintain the schedule of the organisation while keeping the customer satisfaction points are the top of their priority list. According the fifa world cup 2018 sits it is observed that he authorities of the world up federation also arranges all the programmes and envision keeping in mind the satisfactory levels of the fans. It is said that the fans are most valuable assets hate the federation have and thus the satisfactory of the customers are their main concerns (Kliem, 2015). 
In this study a detailed research on the aspects and features of the lean project management are implied in order to gather accurate and efficient knowledge regarding the organisational aspects of such project management. The projects also included several aspects of the procedures and methods that should be applied by organizations regarding the lean projects management activities. The project management discussion are done in respect with the Fifa world cup 2018 and he aspects and methods are linked with concepts and features of the fifa features over the times. Several methods and headings are identified and discussed in order to get accurate link and efficient meaning to the projects management procedures overt the times. Thus the overall impression of the study denotes the organisational management procedures that are often used in the organisational structures in order to accurate results from various projects management over the years.
Anholon, R., & Sano, A. T. (2016). Analysis of critical processes in the implementation of lean manufacturing projects using project management guidelines. The International Journal of Advanced Manufacturing Technology, 84(9-12), 2247-2256.
Basu, R. (2017). Managing Quality in Projects. Routledge.
Crema, M., & Verbano, C. (2016). Identification and development of Lean and Safety projects. Safety science, 89, 319-337.
Drotz, E., & Poksinska, B. (2014). Lean in healthcare from employees’ perspectives. Journal of health organization and management, 28(2), 177-195.
Fleming, Q. W., & Koppelman, J. M. (2016, December). Earned value project management. Project Management Institute.
Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach. Routledge.
Harrison, M. I., Paez, K., Carman, K. L., Stephens, J., Smeeding, L., Devers, K. J., & Garfinkel, S. (2016). Effects of organizational context on Lean implementation in five hospital systems. Health care management review, 41(2), 127-144.
Heagney, J. (2016). Fundamentals of project management. Amacom.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.
Kliem, R. L. (2015). Managing lean projects. Auerbach Publications.
Larson, E. W., & Gray, C. F. (2015). A Guide to the Project Management Body of Knowledge: PMBOK (®) Guide. Project Management Institute.
Maalouf, M., & Gammelgaard, B. (2016). Managing paradoxical tensions during the implementation of lean capabilities for improvement. International Journal of Operations & Production Management, 36(6), 687-709.
Maskell, B. H., Baggaley, B., & Grasso, L. (2016). Practical lean accounting: a proven system for measuring and managing the lean enterprise. Productivity Press.
Nicholas, J. M., & Steyn, H. (2017). Project management for engineering, business and technology. Routledge.
Project Management Institute. (2018). A Guide to the Project Management Body of Knowledge (PMBOK® Guide)-(SIMPLIFIED CHINESE). Project Management Institute.
Tay, H. L. (2016). Lean Improvement Practices: Lessons from Healthcare Service Delivery Chains. IFAC-PapersOnLine, 49(12), 1158-1163.
Thomas, A., Antony, J., Francis, M., & Fisher, R. (2015). A comparative study of Lean implementation in higher and further education institutions in the UK. International Journal of Quality & Reliability Management, 32(9), 982-996.
Turner, J. R. (2014). Handbook of project-based management(Vol. 92). New York, NY: McGraw-hill.
Walker, A. (2015). Project management in construction. John Wiley & Sons.
Zhou, B. (2016). Lean principles, practices, and impacts: a study on small and medium-sized enterprises (SMEs). Annals of Operations Research, 241(1-2), 457-474.

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