MGT201 Organisational Behaviour

MGT201 Organisational Behaviour

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MGT201 Organisational Behaviour

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MGT201 Organisational Behaviour

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Course Code: MGT201
University: Help University is not sponsored or endorsed by this college or university

Country: Malaysia


“Organisational behaviour (OB) investigates the impact that individuals, groups and structure have on behaviour within organisations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Analyse the opportunities and challenges managers face while employing OB concepts.  
Write a comprehensive report discussing relevant theory and examples covered in the module.  Students are required to provide 2-3 examples of organizations that have shown favourable or unfavourable performance as evidence to support their arguments. 


Topic: Workplace Diversity
Workplace diversity is creating some problems in form of acceptance, respect, ethnic and cultural issues. The problems need to be mitigated in a proper way so that effect of those issues are not impacting over the organisation. Problems in diversity is the major problem that most of the managers have to deal with and they have to come up with a conclusion.
Acceptance and respect is the major diversity problem of the organisation (Olsen et al. 2014). Employees are not accepted same belief and they indulge in the conflict situation. Managers play a significant role in that matter and they mitigate the conflicts situation to nullify the situation of struggle. While implementing workplace diversity in Johnson & Johnson, the managers have monitored that in the initial stages the employees were apprehensive about the process. However, as a result of the efficient monitoring and strategies the organization has been successful in bringing organizational diversity.
Ethnic and Cultural difference is another diversity problem for the company. There are some prejudices about the ethnic behaviour, cultural backgrounds and employees make a group with their same community that makes difficult situation for the company (Weichselgartner and Kelman 2015). Maybank faces the same situation in ethic and cultural difference create a barrier for their progression. They have also faced challenges in employees’ equality and workplace respect.  
The diversity in the workforce is one of the problem situations for the organisation. Most of the managers have to face the same situation in the organisation. As commented by Seltzer and Mahmoudi (2013) the diverse mentality of employees and their critical thinking over subjects are important and that encourage the conflict situation also. Innovation and talent are there with all the employees but their approach will be productive for the company, not for the individual supremacy. Public Bank Berhad faces diverse situation of employees and their thoughts and decision makings are creating problem for the company (Kivuti-Bitok et al. 2013). Leader or manager has to deliver the right attitude they are in and formulate them in an accurate way to mitigate this challenge.  
Gender equality is another major challenge that most of the organisation confronted in modern times. 40% of people believes that companies hire men over women. Approximately, 24.2% higher base pay for the women and gender equality confronted in that situation. Managers have to take care of that situation so that workplace influx will be revised in a proper way. In this regard the example of Sodexo can be given where the gender equality has been exercised effectively. The employees have shown significant resistance against the hiring process that the company has adopted. It has been monitored that the organization has effectively created gender balance within the organizational scenario. 40% of the total workforce are women.
Language and Communication is another major problem that organisation faces and that comes for the diversified changes in the organisation. As stated by Patz et al. (2014) language is the only medium to mitigate power-relation in the organisation. Through the interaction process management know about the problem faced by employee. The managers have monitored that language difference between employees can create some problem situation as non-native English speakers does not understand the language so the objective of the organisation is not clear in some cases. CIMB Group works in loans, securities, and investments, thus direct communication with customers and employees is important in that case (Simon, Bumpus and Mann 2012).
Business opportunities are apparent in form as the manager has to extract that opportunity from every possible chance. The behavioural approach from diverse situation helps the organisation to unfold their opportunity in international market.
Fact based decision making is the first opportunity that organisation will find as an opportunity from diversity (Burke and Mattis 2013). MayBank delivers one of the best customer services approaches as they increase their decision making process and instigate more business opportunity in Malaysia.
Better financial result will come in the organisation as diverse teams make more profit in organisation. The results are highlighted towards the enhancement of business and provide an opportunity to extend the business in international and national territory.  
Impressive ethical behaviour in the organisation provides the management to increase their productivity. The behavioural change impress customers to get indulge with the organisation and the company gets benefited by that process. The approach delivers from employees are ethical and positive in terms of acceleration in business (Helkkula, Kelleher and Pihlström 2012). The business environment is the right approach in that case for business enhancement. Axiata Group Berhad has improved their employees’ ethical behaviour and their right approach directed them in fulfilling the objectives.  
In case of Global level Competition, employees form different background help for the business enhancement of the company. Diverse population in the world stage allowing employees to show their talent inform of problem solving or in form of communication. As commented by Venterea et al. (2012) communication in global level helps in the productivity of the company.
Cross-Cultural understanding is another diverse opportunities that ensure better working environment. It mitigate all the prejudices, misconceptions and grudges among different community peoples  The manager will get the opportunity to formulate employees towards the right work culture as the intrinsic motivation of working together is there and they have a fresh mind to get directed in objectives (Miller, Farnsworth and Malmberg 2013). However, it has been noticed that the leaders and managers of an organization witness severe difficulties in the initial stages. Cultural differences create problems such as miscommunication and misunderstanding amongst the employees.
Burke, R.J. and Mattis, M.C. eds., 2013. Women on corporate boards of directors: International challenges and opportunities(Vol. 14). Springer Science & Business Media.
Helkkula, A., Kelleher, C. and Pihlström, M., 2012. Practices and experiences: challenges and opportunities for value research. Journal of Service Management, 23(4), pp.554-570.
Kivuti-Bitok, L.W., Pokhariyal, G.P., Abdul, R. and McDonnell, G., 2013. An exploration of opportunities and challenges facing cervical cancer managers in Kenya. BMC research notes, 6(1), p.136.
Miller, R.S., Farnsworth, M.L. and Malmberg, J.L., 2013. Diseases at the livestock–wildlife interface: status, challenges, and opportunities in the United States. Preventive veterinary medicine, 110(2), pp.119-132.
Olsen, C.S., Mazzotta, D.K., Toman, E. and Fischer, A.P., 2014. Communicating about smoke from wildland fire: challenges and opportunities for managers. Environmental management, 54(3), pp.571-582.
Patz, J.A., Frumkin, H., Holloway, T., Vimont, D.J. and Haines, A., 2014. Climate change: challenges and opportunities for global health. Jama, 312(15), pp.1565-1580.
Seltzer, E. and Mahmoudi, D., 2013. Citizen participation, open innovation, and crowdsourcing: Challenges and opportunities for planning. Journal of Planning Literature, 28(1), pp.3-18.
Simon, G.L., Bumpus, A.G. and Mann, P., 2012. Win-win scenarios at the climate–development interface: Challenges and opportunities for stove replacement programs through carbon finance. Global Environmental Change, 22(1), pp.275-287.
Venterea, R.T., Halvorson, A.D., Kitchen, N., Liebig, M.A., Cavigelli, M.A., Grosso, S.J.D., Motavalli, P.P., Nelson, K.A., Spokas, K.A., Singh, B.P. and Stewart, C.E., 2012. Challenges and opportunities for mitigating nitrous oxide emissions from fertilized cropping systems. Frontiers in Ecology and the Environment, 10(10), pp.562-570.
Weichselgartner, J. and Kelman, I., 2015. Geographies of resilience: Challenges and opportunities of a descriptive concept. Progress in Human Geography, 39(3), pp.249-267.

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