HCS 131 Business Communication Skills

HCS 131 Business Communication Skills

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HCS 131 Business Communication Skills

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HCS 131 Business Communication Skills

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Course Code: HCS131
University: University Of Phoenix

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Country: United States

Questions:
1. Explain whether Justin’s choice of communication in this situation is appropriate or inappropriate.2. Explain the ramifications of using social media as an outlet for voicing his frustrations about Sarah. 3. Provide an example of an appropriate communication method that should have been used in this situation.4. Consider the appropriate personnel that should receive these communications.

Answer:
Justin’s choice in this situation is inappropriate as it lacks professionalism. Sarah is Justin’s colleague and the communication from Justin’s part should be more professional. Taking the matter to the social media is an unprofessional communication, which can have negative effects in the office environment (Schriver, 2012).
Using social media can have several adverse effects on the career and professional relationship of Justin and Sarah. If Justin uses the social media against Sarah, she would be humiliated publicly and would have the susceptibility of having a negative effect on Sarah’s career. Moreover, it would also have a negative effect on the professional relationship of Sarah and Justin, which would affect the work environment of the office.
Justin should have used a more professional method of communication to convey the message to Sarah. He could have directly spoken with Sarah about the problems and make her understand professionally. Besides, Justin could have also contacted the concerned authority and let them know about the problem so that they could have taken appropriate steps.
Jana might feel Sean is expressing urgency in the matter. As Jana’s job profile requires her to do regular e-mail conversation with her colleagues, she was expected to send the report to Sean. The capitalized words in the mail reflects the severity of the urgency and expresses concern over the matter (Pope-Ruark, 2015). As a professional, Jana is expected to understand these messages and reply with the utmost urgency without feeling bad about it. It reflects the tone of professional communication.
The above discussion reflects that Sean’s tone in the e-mail was appropriate to convey the urgency of the matter to Jana. As both of them are not having any verbal communication but a conversation over the e-mail, it is appropriate for Sean to express the urgency of the matter by capitalizing the words (DeFleur & DeFleur, 2016). This message will also help Jana to understand the urgency of the matter and respond with immediate effectiveness.
As a manager, I would make them understand, that the capitalized format was used to convey the urgency of the matter not intended to yell at or humiliate the respondent.
The office assistant was appropriate in her reaction to Robert, as the place of conversation is a medical facility, which demands low noise. The office assistant chose to speak slower while enunciating her words, so that Robert could understand her words. This is an appropriate action because if she spoke slower and clearly then Robert could easily understand her words by interpreting the words. This would help to maintain the decorum of the medical facility and at the same time let Robert understand the words.
In this conversation between Robert and the assistant, the age of Robert and the perception of the assistant played a very important role. As Robert is an aged person, it is quite natural for him to have hearing problems. However, the more important part is that the assistant had the proper perception of the situation and quickly responded in a proper and appropriate manner to help Robert understand her words (Cooper et al., 2016).
References:
Cooper, Z., Koritsanszky, L. A., Cauley, C. E., Frydman, J. L., Bernacki, R. E., Mosenthal, A. C., & Block, S. D. (2016). Recommendations for best communication practices to facilitate goal-concordant care for seriously ill older patients with emergency surgical conditions. Annals of surgery, 263(1), 1-6.
DeFleur, M. L., & DeFleur, M. H. (2016). Mass communication theories: Explaining origins, processes, and effects. Routledge.
Pope-Ruark, R. (2015). Introducing agile project management strategies in technical and professional communication courses. Journal of Business and Technical Communication, 29(1), 112-133.
Schriver, K. (2012). What we know about expertise in professional communication. Past, present, and future contributions of cognitive writing research to cognitive psychology, 275-312.

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