Food & Beverage Service Standards
You are to write an essay defining 4 concepts of Food & Beverage service quality standards for a commercial hospitality operation. These four concepts must relate to the delivery of guests’ expectations.
The first two concepts are listed below:
1) Product Knowledge
2) Communication skills
You must also include an additional 2 concepts of your choice. Other concepts could include:
dress standards and presentation, hygiene considerations, teamwork, timeliness/being punctual, posture / deportment, personality / friendliness, problem solving ability, uniform/ WHS, security issues.
Explain and analyse how knowledge of these 4 concepts is necessary for effective staff service standards within the Food & Beverage environment.
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