CSS 4301 Organizational Communication

CSS 4301 Organizational Communication

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CSS 4301 Organizational Communication

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CSS 4301 Organizational Communication

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Course Code: CSS4301
University: Baylor University

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Country: United States


Organizational Communication, Conflict Resolution, & Negotiations
Each student is to observe an organization which exemplifies some of the principles of the classical approach (Chapter 2). Observation site examples include fast-food restaurants and various “people-processing” spots (e.g. a college’s financial aid office, intake at a prison or social services agency, a polling place to cast your vote, a concert). During and after observing the process, think like a classical theorist (Fayol, Weber, or Taylor) and generate recommendations for improving the efficiency and effectiveness of the organizational process you observed. Be sure to consider how your suggestions might prove detrimental to employees or to the organization as a whole.


Organizational Communication: Classic Approach
The study essentially focuses on the classic organizational approach as exemplified as a fast food restaurant. The classic theories of organizational management deal mainly with systematic management of organizational production processes. The application of the same at service oriented places like restaurants can help towards increasing productivity.
A fast food restaurant was observed carefully and certain essential implications of the management systems were found. In the restaurant the customers had to wait in long queues in order to have their order served. Moreover, a large number of customers were being served by only a few attendants. The result after some time was that a large number of customers left the restaurant without ordering anything and causing loss to productivity. According to the theory proposed by Fayol (1949) the management of work at any productive place can be effectively done through the help of four essential elements. The first element being planning that can help to form a thorough framework of how things can be done. The second element is organizing human resources, the third is commanding the resources in order to gain effective outcomes. The last important part is coordination that focuses on combining the various elemental functions of the organization are combined in harmony towards ensuring optimal performances. This could be used by the fast food restaurant to increase their productivity (Miller, 2015).
The theory of bureaucracy proposed by Max Weber (1947) proposes the various aspects that have to be incorporated within an ideal organization. The aspects are dominated by hierarchical organization, labor division and centralization of management. As the case being considered is of the fast food restaurant it is much important to understand that the management have to take into consideration maintaining a strong hierarchy that can support both the labor division and management of the centralization of the organization. Organizations today serve a much larger population than they have done historically (Rahim, 2017). Since, the industrial revolution production boom has led to the essential growth of systematic management processes that includes quality maintenance at the same time. The classic approaches are important as it provides a systems through with both productivity and performance can be maximized. The theories emphasize more on planning and allocation of work and effective control of the same towards ensuring optimal performance of organizations (Gutiérrez-Broncano, Estévez & Rubio-Andrés, 2016). Though different in their approaches, the theories proposed by Fayol, Taylor and Weber have these elements in common. Effective organization is the key towards maximizing productivity of a firm. However, in some cases the suggestions might prove to be detrimental for the employees. Division of labor can leave very little room for the effective development of skills. Moreover, an environment of extreme control can cause employees greater levels of emotional and physical stress. In a hierarchical setup of organization there are also chances of organizational politics and blame culture to prevail, as it is not always possible for organizations to maintain ideal environments (Genkova & Gehr, 2016). The same also holds true for the restaurant as employees and management can develop conflicts.
In conclusion, it can be said that the restaurant can face severe productivity issues if the classical management approaches are not implemented effectively. The approaches are essential for establishing strong organizational foundations. Hence, they can provide essential growth paths for organizations.
Genkova, P., & Gehr, C. (2016). Is Communication Always Helpful?–The Influence of Organizational Communication on Feelings of Uncertainty and Commitment of Employees during Change Management Processes. International Journal of Academic Research in Business and Social Sciences, 6(1), 55-66.
Gutiérrez-Broncano, S., Estévez, P. J., & Rubio-Andrés, M. (2016). What We Know about Organizational Commitment: An Overview of the Literature of the Last Decades. In Organizational Management (pp. 1-14). Palgrave Macmillan, London.
Miller, K. (2015). Organizational communication. Stamford, Conn: Cengage Learning.
Rahim, M. A. (2017). Managing conflict in organizations. Routledge.

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