CPPDSM4015B Minimise Agency and Consumer Risk

CPPDSM4015B Minimise Agency and Consumer Risk
Question
Answered

Answer the following questions with the view to creating a process or procedure in your agency that will help to reduce or minimising mistakes or risks from occurring. You should suggest how you might handle this.

•    Agency staff are required to follow the Code of Conduct.
As agency manager how would you ensure new staff are aware of this code?
Can you suggest a policy or procedure to ensure all new staff are informed of these requirements of this code?
 
•    When dealing with clients it is important to ensure you ask the right questions to get the information needed to assist them.
Can you suggest a method for ensuring staff, particularly staff new to the role, get the correct information?