COMM11003 Communication In Professional Context

COMM11003 Communication In Professional Context

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COMM11003 Communication In Professional Context

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COMM11003 Communication In Professional Context

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Course Code: COMM11003
University: Central Queensland University is not sponsored or endorsed by this college or university

Country: Australia


1. You are required to use appropriate spelling, grammar and presentation in your assignments. Discuss the place of each of these three traditional elements of writing in contemporary business communication. You should use at least two CARS-compliant sources of information to reference your discussion and to create an APA reference list at the end of your post.2. Go here: . Discuss any one of these advertisements in terms of audience, message, noise and context. You should use at least two CARS-compliant information sources in your discussion and the inclusion of relevant journal articles is highly recommended. Include an APA reference list of your sources at the end of your post.3. Go here: Discuss the key messages in one of these reports. Include the link to your selected report. You should use at least two CARS-compliant information sources in your discussion and the inclusion of relevant journal articles is highly recommended. Include an APA reference list of your sources at the end of your post.4. Cenere, Gill, Lawson and Lewis (2015, p. 198.) state that: “We communicate professionally to achieve objectives.” Discuss this idea in relation to your own future career or area of study. You should use at least two CARS-compliant information sources in your discussion and the inclusion of relevant journal articles is highly recommended. Include an APA reference list of your sources at the end of your post. .5. Identify and discuss any two key areas in this unit that you will be able to apply to your other areas of study (e.g. reflect on what have you learned in COMM11003). How will the areas you have identified assist you in your ongoing learning? You should use at least two CARS-compliant information sources in your discussion and the inclusion of relevant journal articles is highly recommended. Include an APA reference list of your sources at the end of your post.CARS checklist:C = is the source CREDIBLE? Does it make sense? Is it a place that usually provides unbiased/impartial information?A = is the source ACCURATE? Is it up to date? Are the statistics/data recent or relatively ‘fresh’?R = is the source RELIABLE? Is it a place you can always count on to be correct and trustworthy?S = is the source SUBSTANTIATED? Do you know who wrote/designed/hosts it? Do you have a name you can check up on?


Part one
Communication is punctuated with correct spelling of words, grammar and competent presentation skills. Any business communication should involve a keen consideration of these elements to maintain the meaning coded in the message, keep appropriate tone and win the audience concentration power (Coffelt, Baker & Corey, 2016). Effective presentation skills are fundamental in contemporary business communication. The success of an enterprise depends on the arrangement tactics employed in communication. Trade leaders are expected to present their message with confidence and clarity to partners, clients, staff and investors. Clarity of the message enhances easy understanding and reduces ambiguity.
Proper presentation skills also reduce miscommunication that cause stress accruing from daily work. It also cuts down the pressure on presenters which imply they will be ready to present and employ effective skills in their communication. Spelling is another vital element in business communication. Misspelling a word reflect a low competence level of the communicator. Spelling errors will make a reader less liable to trust a writer’s authority in the concerned language (Dawson, 2014). An adept business communicator should practice a critical check on the correct spelling to avoid errors such as phonological, homophonic and typological (example; omission of words, adding extra letters, transposing two letters and improper spacing). This sustains the meaning intended, maintains context and makes understanding easy.
Grammar is a replica of the communicator’s image. It draws the writer’s impression. Clients and suppliers are more likely to trust a company that communicates clearly and correctly. The use of proper grammar will help maintain your business’ trustworthiness and reputation.
Part two
The Save paper, save the planet campaign is World Wildlife Fund (WWF) initiative educate people on the extreme use of waste papers. The organization communicates to individuals by use of images. The photo used in the advert includes the bathroom dispenser that is worn out by a hand of human. The colors used are green and black. At the there is a man’s and pulling a green piece of paper gradually. The dispenser takes the wider part of the border. From the designing the image, the death of the continent is symbolized by the fishing out of each paper (Coffelt et al., 2016). The dispenser getting empty signifies that the papers get finished. The silhouette of the continent connotes the cause, effects and consequences of paper usage. The use of persuasion make the message convincing and credible.
The messaged being passed is targeting people of all times. It is evident in the image that saving the planet start primarily with proper using or saving of the paper. This is because the existence of forest is link to what we use. The setting in which the advert is presented can be a hindrance to how the message can be received. Being a web advert, it may become uneasy for common people to may not take pride in environmental concerns, (Lear, Hodge & Schulz, 2015) . The caption is precise and do not give direct explanation of what should be done  to save paper and the planet respectively.
Part three
Corruption, from the report on; “Corruption in environmental decision-making is widespread in ecological planning and resource management. The report states that one-third of complaints presented to Independent Commission Against Corruption (ICAC) were issues associated with planning. Formal corruption cases are also common due to unsuitable control and inappropriate natural resource decision-making.
The Australian government has been castigated in the report for its slackness in responding to corruption matters. The regime resorts on attrition of environmental governance instead of putting up measures to encourage utilization of natural resource. Consequently, this increases corruption practices. Government official are reported to be the key propagators of dishonesty.
The report has highlighted some of the measures to be taken to manage corruptive practices. Policies should be put in place to control conflict of interest and ensure independence in decision-making and mitigate corruption perils (Sigmar, Hynes & Hill, 2012). The barring or giving of rewards to decision-makers should be pronounced and discourage any attempt of nonconformity. Independence in management decision-making should be toughened by taking control of registration requirements for entering into politics and banning political opportunists.
Rules that are in full government support should be set to cut down on corruption vices. Self-centeredness unprofitable accumulation of wealth should be dealt with to create independence in decision-making. Influential individuals should not be subjected to controlling the movement of riches such as transferring public fund to a few well-networked people who have economic influence. In summary, the report highlights corruption vices and how government official have propagated them. Remedial actions have also been brought to light.
Part four
Professional communication is purpose-oriented. Information conveyed in a formal setting is designed to meet certain goals. Therefore, we communicate professionally to achieve objectives. Exchange of ideas takes place in any expertise setting. In my area of study as a customer relation worker, skilled communication is vital. Professional communication abilities are, therefore, highlighted as the most significant elements that determine values of people in places of work. This is because when professional communication skills are not put into use, it may become quite difficult to create understanding with my clients in the field. Adept communication is the central harmonizing to facilitate winning and maintaining customers.
Customer relation is a communication driven department that requires professional handling of customers. It requires the ability to pay attention ( Bondi, & Yu 2018). Clients need to perceive the business’ operation and how their specification of their needs can be addressed. Listening to customers’ opinions calls for an art of professionalism in communication. The success of a business involves focusing on consumers feedback on service provision and goods offered because they have a substantial finance contribution in the corporation. Customer reactions enable the department to identify under servicing areas and take an appropriate course of action for improvement (Al Obaidani, 2018). As a skilled communicator, I should listen to the clients with a view to learning and taking remedial step but not to criticize.
Customer relation is a profession that entails assorted range of clients. As a consumer relation professional, cultural barriers can have an elevated impending hindrance to any message delivery. The skills required for competent communication, therefore, involve shunning the use of technical because the career brings on board clients from all levels of life. Explaining ideas to the customers requires professionalism in communication (Mitchell, Skinner & White, 2010). This may include responding to their reactions and enlightening them on the changes made in terms of goods offered and service provision. Avoiding the use of jargons will create room for understanding and ensure harmonized communication and contribution towards achieving the organizational strategic objectives. This can be realized through informing clients of the relevant changes made, making them feel cared for and reminding them the continued existence of the business for their best. Professional communication is the only tool needed in meeting these objectives.
Part five
I will use intercultural communication and oral presentation skills in other areas of study. Cross- communication involves the sharing of information across various cultures and social groupings encompassing individuals with diverse religious faith, ethnic and educational setting. It seeks to perceive the discrepancies in how people from a wide range of cultures behave, share information, and perceive their surroundings
Intercultural communication training is vital in cutting down on cultural barriers and building awareness of cultural mores and improve on information sharing skills. This will allow me adapt their skills meet the diverse collaboration are a goal by world business standards. Cross cultural communication will enhance my ability to discuss. This will augment my market value in the global workforce (Ortiz, Region-Sebest & MacDermott, 2016). Every single setting of life has its own laid down rules that direct how they communicate. Communication is key, because understated variations in language can have a great bang on how cooperation messages are given and received.
In complex cultures, communication is done by non-verbal and environmental features such as vocal cues, body language, and a person’s rank. It is association but not result oriented, politeness and respect is crucial. Studying of cross-cultural communication will enable me understand the balance that exist in various setting of life (Robles, 2012). Also, associating with people calls for exchange of ideas and learning new ways of life thus, exposing me to extended systems of life. Oral presentation will enable me to plan my communication. This involves proper choice of message to deliver, understanding of the audience and context. Proper selecting of topic, keeping listeners in mind and maintaining communication setting contribute to giving the message the desired meaning.
Learning oral presentation skills will equip me with knowledge structuring my information delivery techniques (Hynes, 2012). Message structuring is essential because it enables listeners to understand the meaning coded in the communication and also to maintain the systematic flow. This organization involves starting with the introduction, the body and then the conclusion or summary. Oral presentation will also load me with effective use of presentation aids and maintain an appropriate tone during communication. This ensures that verbal and non-verbal message being delivered do not contradict each other (Meredith, 2012). It entails keeping the pitch, speed and inter-statement pausing time.
A competent communicator involves including the audience in the entire process of sharing information. Oral presentation provides various techniques of how to incorporate listeners in message delivery (Bisel et al., 2012). This also makes audience part of the topic being discussed, remain lively and increase on its concentration power. The ability to win clients’ trust depends on the effective designing and delivery of messages. The information should be well captured to inflict a feeling of persuasion in the listeners. The audience is easily convinced with the message that is set to have a direct touch on its nerve fiber and seeks to win their stand.
Al Obaidani, K. S. (2018). Translating Terminology in Business Annual Reports (English- Arabic).HERMES-Journal of Language and Communication in Business, (57), pp. 161- 173.
Bisel, R. S., Messersmith, A. S., & Kelley, K. M. (2012). Supervisor-subordinate communication: Hierarchical mum effect meets organizational learning. The Journal of Business Communication (1973), 49(2), pp. 128-147.
Bondi, M., & Yu, D. (2018). Textual Voices in Corporate Reporting: A Cross-Cultural Analysis of Chinese, Italian, and American CSR Reports. International Journal of Business Communication, 2329488418784690.
Coffelt, T. A., Baker, M. J., & Corey, R. C. (2016). Business communication practices from employers’ perspectives. Business and Professional Communication Quarterly, 79(3), pp. 300-316.
Dawson, J. (2014). Management issues: Strategy is easy, execution is tough. Journal of the Australian & New Zealand Institute of Insurance & Finance, 37(2), pp. 11-14.
Hynes, G. E. (2012). Improving employees’ interpersonal communication competencies: A qualitative study. Business Communication Quarterly, 75(4), pp. 466-475.
Lear, J. L., Hodge, K. A., & Schulz, S. A. (2015). Talk to me!! Effective, efficient communication. The Journal of Research in Business Education, 57(1), p. 64.
Meredith, M. J. (2012). Strategic communication and social media: An MBA course from a business communication perspective. Business Communication Quarterly, 75(1), pp. 89- 95.
Mitchell, G. W., Skinner, L. B., & White, B. J. (2010). Essential Soft Skills for Success in the Twenty-First Century Workforce as Perceived by Business Educators. Delta Pi Epsilon Journal, 52(1).
Ortiz, L. A., Region-Sebest, M., & MacDermott, C. (2016). Employer perceptions of oral communication competencies most valued in new hires as a factor in company success. Business and Professional Communication Quarterly, 79(3), pp. 317-330.
Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), pp. 453-465.
Sigmar, L. S., Hynes, G. E., & Hill, K. L. (2012). Strategies for teaching social and emotional intelligence in business communication. Business Communication Quarterly, 75(3), pp. 301-317.

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