BUSM 1162 Managing People
BUSM 1162 Managing People semester 1 2017 Essay topic and readings In their article ‘Teams without Teamwork?’, van den Broek, Callaghan and Thompson (2004) discuss how the organisation of call centre work into teams does not necessarily mean there will be teamwork. To what extent does this pose a problem for people management, and what are the key issues in maximising the benefits of teams and teamwork for both employees and the organisation? Reading van den Broek, D, Callaghan, G and Thompson, P 2004, ‘Teams without Teamwork? Explaining the Call Centre Paradox’, Economic and Industrial Democracy, vol. 25, issue 2, pp. 197 – 218. Mallon, M, and Kearney, T 2001, ‘Team development at Fisher and Paykel: The introduction of ‘Everyday Workplace Teams”. Asia Pacific Journal of Human Resources, vol. 39, issue 1, pp. 93-106. Marks, A and Richards, J 2012, ‘Developing ideas and concepts in teamwork research: Where do we go from here?’, Employee Relations, Special issue: Ideas and concepts in teamwork research, vol. 34, issue 3, pp. 228–234. Ryan, S 2012, ‘When is a team a team? ‘Teamworking’ and the reorganisation of work in commercial cleaning.’ Employee relations vol. 34, issue 3, pp. 255-270. Townsend, K, 2007, ‘Who has control in teams without teamworking?’ Economic and Industrial Democracy vol. 28, issue 4, pp. 622-649.
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