Business Quality Management
Assessment Context Select one of the following businesses (the business must be mentioned by name in the submission): • Domino’s Pizza Australia • Merlo Coffee You are the new manager of the business in Australia. You spend time observing and questioning employees about their challenges and practices related to delivery of quality products and services. Assessment Task You are required to write a 1000 word short report that describes ‘why’, ‘what’ and ‘how’ the business will implement the use of two (2) of the quality management tools or techniques described in the unit textbook chapters discussed in week 5, 6, 7 or 8. The tools or techniques you select must address a quality challenge within the business. 1. Describe ‘why’ you suggest the selected two tools or techniques. Use your experience, observations and questioning of employees (within your selected business) about their quality management challenges and their use of quality management tools and techniques to create a rationale for your suggestion. 2. Describe ‘what’ the two quality management tools and techniques are and how they work and address the challenge. 3. Describe ‘how’ to implement the use of the selected tools within the business.
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