An analysis of operations management at a local service or business
1.Select any operation of your choice in your local area. This could be an operation drawn from any economic or public sector or activity (including charities) that is readily observable (for example the local council refuse collection, a GP service, a retailer, a commercial café/takeaway or a charity food dispensing service).
2.With the aid of some appropriate process analysis tools, such as process flowchart and layout mapping, describe the operation you have selected, based on your perspective as a user.
3.Critically analyse and evaluate the operation you have selected, using the framework you applied in your weekly discussion activities.
4.Using direct examples from your and your colleagues’ contributions to the weekly shared activities, reflect on the concepts of operations management that you have learnt and suggest how these might be applied to the operation you have selected and analysed.
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