BIT352 Systems Implementation And Service Management

BIT352 Systems Implementation And Service Management

BIT352 Systems Implementation and Service Management
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Assignment Requirements

There are five (5) sections to this assignment.  In each section you are to;

1. Describe the theory involved at a 3rd year academic level

2. Apply the theory to the Compton Fresh Produce Pty Ltd Case Study.

3. Gathering information: Use the lecture notes, tutorial work, Internet, and other sources (textbooks, magazines, journals, personal contacts etc.) to find examples of Service Level Agreements. Ensure you cite the sources of your information correctly. Using this information, make recommendations as outline in the requirements.

4. Please note this point about plagiarism Any material that is found to be plagiarised will result in your assignment being graded as a fail

Assignment Requirements

There are five (5) sections to this assignment. In each section you are to;

1. Describe the theory involved at a 3rd year academic level

2. Apply the theory to the Compton Fresh Produce Pty Ltd Case Study.

3. Gathering information: Use the lecture notes, tutorial work, Internet, and other sources (textbooks, magazines, journals, personal contacts etc.) to find examples of Service Level Agreements. Ensure you cite the sources of your information correctly. Using this information, make recommendations as outline in the requirements.

4. Please note this point about plagiarism Any material that is found to be plagiarised will result in your assignment being graded as a fail Question Two – Product Development, Usability and Acceptance testing

Senior Management want to be assured that appropriate testing will be undertake at all stages in the systems implementation within the time and cost restraints of the project. You are required to provide a detailed outline of the implementation’s testing processes. Using your knowledge of testing as detailed in seminars this semester, outline the testing your team will undertake in this implementation. Your answer should include:

i. A brief overview of the overall test plan. You should detail the major stages of the implementation that will need to be tested.

ii. The testing strategy that you will undertake at each stage.

iii. Details of who will be involved and/or conduct the testing.

iv. A detailed outline of acceptance testing (including Alpha and Beta testing)

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