Analysis Of The Interview

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Analysis Of The Interview

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Question:
Analysis of the interview.

Answer:

The interviewee is a forty year old man who has come from India to work at a call centre. The fact that this individual has come from India to work at a call centre in this country proves that his financial status was not stable in comparison to others and thus had come to a foreign land to meet his ends (Frank, 2000). The work culture in which this individual is present is a highly pressurized work space where the person is bound to get bored by following the same routine day in and day out. The behavior of the individual was calm and quiet which shows that the work done by the individual encourages patience as they have to listen to their customers without interrupting and at the same time have a positive attitude towards them. Irrespective of the way in which the customers behave with the individual, the job demands that he maintain a very gentle attitude (Galletta & Cross, 2013). I would get agitated if someone speaks to me rudely but this individual; is able to handle any situation with his calm and patience. In order to conduct a proper interview, one needs to have a very open mind that would make any individual feel comfortable in that process. This would help the interviewee to be more frank and thereby an interviewer can get more details about the questions that he or she is asking that individual.

References
Frank, H. (2000). The interview process. Washington, D.C.: Association of Research Libraries, Office of Leadership and Management Services.
Galletta, A. & Cross, W. (2013). Mastering the semi-structured interview and beyond. New York: New York University Press.

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