8571 Social Informatics

8571 Social Informatics

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8571 Social Informatics

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8571 Social Informatics

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Course Code: 8571
University: University Of Canberra

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Country: Australia


Students will conduct a futuristic study of service delivery which is based on new or emerging technologies. Students will explore how a newer technology can be embedded into service delivery, to either redesign or transform service delivery for a government agency or an organisation. Students can also choose non-service delivery domains such as learning management or commerce systems. This assignment is intended to be a group assignment (no more than four people in a group) due to the amount of work involved.
The assignment will examine the technology impacts, the opportunities for improvement in service delivery, the risks, and how the proposal will benefit the organisation. The assignment involves conducting a needs analysis, developing a design, assessing the impacts of the design, and producing a final report.


Positive and Negative Impact of Mobile payment technology on Stakeholders
Mobile payment is an effective method for paying for different products and services. There are a number of benefits of implementing and using this technology, which includes, easier payment, easier fund transfer and easier balance check. A project associated with the implementation of mobile technology is proposed to the stakeholders of Digital Transformation Agency or DTA. The stakeholders associated with DTA include consumers, business and government. The positive and negative impacts of mobile payment technology on the stakeholders’ group are analyzed in the following section.
Positive Impacts
There are certain advantages of mobile payment technology that the stakeholders of DTA can realize. With the implementation of this technology, the group of stakeholders will be able to pay with the help of mobile devices. The mobile payment option will benefit both the business and the consumers. With the mobile payment options, the stakeholders will be able to track the expenses quite easily (Oliveira et al. 2016). With the mobile payment technology, the stakeholders will not need to deal with cash payments thus eliminating its hassle. Furthermore, the mobile payment technology will reduce the security risks associated with cash transactions.
Negative Impacts
However, there are certain negative impacts of mobile payment on stakeholders, which are needed to be addressed as well. The implementation of mobile technology requires up to date infrastructure including new hardware and software (Ondrus, Gannamaneni and Lyytinen 2015). The user adoption to this technology might require previous trainings which is another negative impact of mobile technology on stakeholders. Improper or inaccurate use of mobile technology can result in huge monetary loss as a result of inaccurate or wrong transaction. These are certain significant negative impacts of mobile technology on stakeholders. However, these issues can be easily addressed and reduced for easier implementation of mobile technology in Digital Transformation Agency.
Oliveira, T., Thomas, M., Baptista, G. and Campos, F., 2016. Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology. Computers in Human Behavior, 61, pp.404-414.
Ondrus, J., Gannamaneni, A. and Lyytinen, K., 2015. The impact of openness on the market potential of multi-sided platforms: a case study of mobile payment platforms. Journal of Information Technology, 30(3), pp.260-275.

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