3144IBA Quality Management

3144IBA Quality Management

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3144IBA Quality Management

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3144IBA Quality Management

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Course Code: 3144IBA
University: Griffith University

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Country: Australia


The study is focused towards understanding the Baldrige process for organizational excellence in the light of personal reflections.
The various aspects concerning the maintenance of quality, customer centricity and overall organizational functioning have been discussed essentially.
The crucial aspects of the process that is used by the government to provide guidance directives to organizations has been systematically analyzed and evaluated.


The Baldrige process provides a series of vital aspects that focus on the effective governance of organizational progress and development. It is a crucial part of the United States organizational excellence strategy that is overseen by the government of the country (Goetsch & Davis, 2014). The organizations that can efficiently implement the framework are rewarded by the government.
Reflections on the Baldridge process
According to me government backed organizational frameworks often become effective platforms for organizational progress that can go hand in hand with the economic development of a country. I strongly believe that the effectiveness of an organization depends greatly on the quality oriented functions of the particular organization. Quality is an important parameter to evaluate and assess properly the organizational effectiveness of any business (Bailey, 2015). The maintenance of quality is not only important towards providing the best possible services to the customers but it is far more important in terms of maintaining strong levels of organizational standards. Hence, the aspects of organizational performance identified through the Baldrige process are focused primarily towards developing the quality factors of organizations (Rusev & Salonitis, 2016). The core values of the Baldrige process are based on identified factors that can lead organizations towards performance excellence. The aspects are system based perspectives, visionary leadership, people value, success focused approach, organizational agility, learning environment, innovation, factual management, customer centric approach and social responsibility.
Generally, the Baldrige principles focus on keeping the customers at the center of organization planning, functions and implementation. The principles right from leadership to result oriented behaviours focus on serving the customers in better ways. The various organizational issues that affect the functioning of the various enterprises across the world often tend to govern the ways in which organizations develop management tactic (Leonard, 2017). The issues range from infrastructural problems, management problems, employee performance levels, functional problems and other major issues that affect overall organizational productivity. The generally identified issues can be effectively tackled through the implementation of better learning processes concerning both the organizational and personal learning requirements. Since, learning is a constant process it is important to develop effective learning techniques for organizational feasibility (Van der Voet, 2014). Learning should be made an important part of organizational culture. Learning processes can be optimized by the management but it is ultimately up to the employees to develop essential learning oriented behaviours. More emphasis should be given towards the dissemination and subsequent application of practical knowledge across the organizational framework. It is much important that all the essential aspects of the Baldrige process are integrated in order to strive towards becoming an optimally performing organization. Quality is an aspect that can be effectively approached through the development of an analytical mind in the personal level (Cameron & Green, 2015). Only through better personal mindset can employees achieve better results for themselves and the organization. Thus, it becomes important to integrate organizational approaches with personal approaches.
In all, it can be said that the baldrige process identifies a lot of elements that can lead to organizational success. The diverse aspects that are emphasized through the Baldrige principles help to understand the vast operating area of organizations. It is necessary that the all the aspects are enhanced through effective leadership, management and coordination for the achievement for crucial organizational goals.
Bailey, D. (2015). The Metrology of Organizational Performance: How Baldrige Standards Have Become the Common Language for Organizational Excellence Around the World. no. July. https://www. ses-standards. org, 1-17.
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Leonard, D. (2017). Using the Baldrige Criteria and Self-Assessment as Strategic Drivers: A Case Study.
Rusev, S. J., & Salonitis, K. (2016). Operational excellence assessment framework for manufacturing companies. Procedia CIRP, 55, 272-277.
Van der Voet, J. (2014). The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure. European Management Journal, 32(3), 373-382.

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